Refund and Exchange Policy
At Kkiyaanaa’s Wardrobe, we are dedicated to ensuring your satisfaction with every purchase. Please review our refund and exchange policy below:
Refund Policy: As per our company policy, we do not offer refunds on any products sold.
1. Damaged Goods: Each item is meticulously inspected before shipment. In the unlikely event that you receive a damaged product, please notify us within 72 hours of receiving your order. We will issue an exchange for damaged items upon verification.
2. Incorrect Orders: If you receive an item that differs from what you ordered, please contact us with your order number and name. We will arrange for the correct item to be sent once we receive the incorrect merchandise in its original condition and packaging.
For any further assistance, please reach out to our customer service team. Thank you for choosing Kkiyaanaa’s Wardrobe!
Terms of Return & Exchange
No Returns/Refunds: We do not offer returns or refunds. Once delivered, products cannot be returned but can be exchanged for another product.
Condition for Exchange: Items must be in their original packaging, with all brand tags attached, unused, unworn, unwashed, and undamaged to be eligible for an exchange.
Exchange Window: Exchanges are only possible within 7 days from the delivery date of the product.
Mandatory Documentation: When handing over the package to the delivery partner, please take clear photos and a video of the outfit, ensuring it is clearly visible. Send these photos and videos to us via email or WhatsApp. Exchanges will only be considered if this condition is met.
Exchange Process: Exchanges are processed as repurchases using a credit note.
Non-Eligible Exchanges: Exchanges due to color preferences, style choices, or handwork variations are not accepted. Specially ordered or customized items cannot be exchanged due to their personalized nature. Additionally, if an item is exchanged once, it cannot be exchanged a second time.
Discounted Merchandise: To maintain fairness to our artisans and craftsmen, exchanges are not accepted on discounted or sale merchandise.
Thank you for shopping with Kkiyaanaa’s Wardrobe. We are committed to providing you with a seamless shopping experience.